Lombok Ecco Tour respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit:
This Privacy Policy applies to information collected through our website and related online communications. It does not automatically apply to information collected through unrelated third-party platforms, which are governed by their respective privacy policies.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Contact us through our website;
- Request information about a tour or travel service;
- Ask for a quotation;
- Make or discuss a booking;
- Communicate with us through WhatsApp, email, telephone, or another communication channel;
- Submit feedback, a review, or another enquiry.
Depending on your interaction with us, the information may include:
- Full name;
- Email address;
- Telephone or WhatsApp number;
- Country of residence or nationality;
- Travel dates;
- Number of travellers;
- Preferred destinations and activities;
- Pick-up and drop-off information;
- Accommodation or flight details voluntarily provided for tour coordination;
- Special requests relevant to the service;
- Payment and transaction information;
- The contents of messages and enquiries sent to us.
Please only provide information that is relevant and necessary for your enquiry or booking.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our hosting provider, security systems, analytics services, or other website technologies.
This information may include:
- Internet Protocol address;
- Browser and device type;
- Operating system;
- Internet service provider;
- Approximate location derived from an IP address;
- Referring and exit pages;
- Pages viewed;
- Date and time of access;
- Time spent on the website;
- Links or buttons clicked;
- Cookie and similar technology identifiers;
- Diagnostic, performance, and security information.
We use this information to operate the website, understand general visitor activity, improve website performance, measure our marketing, and protect the website against fraud, spam, and security threats.
3. How We Use Your Information
We may use the information collected for the following purposes:
- Responding to enquiries and quotation requests;
- Providing information about our tours and travel services;
- Preparing, confirming, and managing bookings;
- Coordinating transportation, guides, itineraries, and other requested services;
- Communicating booking updates and operational information;
- Processing or confirming payments;
- Providing customer support;
- Personalising our recommendations where appropriate;
- Improving our website, services, and customer experience;
- Measuring the effectiveness of our advertising;
- Preventing fraud, spam, abuse, and security incidents;
- Keeping business, accounting, and transaction records;
- Complying with applicable laws and lawful requests;
- Establishing, exercising, or defending legal claims.
Where required by applicable law, we process personal information based on your consent, the performance of a contract or requested service, compliance with a legal obligation, or our legitimate business interests.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember visitor preferences, understand website usage, maintain security, and measure the effectiveness of our services and advertising.
Cookies are small files stored on a visitor’s browser or device. Depending on the technologies installed on our website, the cookies used may include:
- Essential cookies: required for the website to function correctly;
- Preference cookies: used to remember selected settings;
- Analytics cookies: used to understand how visitors interact with the website;
- Advertising cookies: used to measure campaigns or provide personalised advertising where permitted.
Where required by applicable law, non-essential cookies will be used only after the visitor provides consent. Visitors may change or withdraw their cookie choices through the cookie settings available on the website, where provided.
Visitors can also manage or delete cookies through their browser settings. Disabling certain cookies may affect some website functionality.
5. Google Services
We may use services provided by Google, such as Google Analytics, Google Ads, Google Tag Manager, or related measurement and advertising technologies.
These services may use cookies or similar technologies to collect information about interactions with our website. Google may process information such as device information, browser information, IP address, pages visited, advertising interactions, and cookie identifiers.
We may use these services to:
- Analyse website traffic and visitor behaviour;
- Measure advertising campaign performance;
- Record actions such as enquiries or booking requests;
- Improve the relevance of advertising;
- Prevent fraud and invalid activity.
Google’s use of information is governed by its own policies. More information is available at:
- How Google uses information from sites or apps that use its services
- Google Privacy Policy
- Google advertising technologies
Visitors can manage personalised Google advertising through:
The former “DoubleClick DART Cookie” statement is not used in this Privacy Policy because Google’s current documentation refers more broadly to Google advertising cookies and related technologies.
6. Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including:
- WhatsApp;
- Google Maps;
- Social media platforms;
- Payment providers;
- Booking or reservation platforms;
- Analytics and advertising providers;
- Embedded videos or external content.
When you interact with a third-party service, that provider may collect or receive information under its own privacy policy. Lombok Ecco Tour does not control the privacy practices, cookies, or data processing activities of independent third parties.
We encourage you to review the privacy policy of any external service before providing personal information.
7. Sharing of Personal Information
We do not sell or rent personal information.
We may share relevant information only when reasonably necessary with:
- Employees or authorised team members;
- Drivers, guides, accommodation providers, activity operators, or other suppliers needed to fulfil a booking;
- Website hosting, IT, security, analytics, and communication providers;
- Payment or financial service providers;
- Professional advisers, such as accountants or legal advisers;
- Government authorities, regulators, law enforcement, or other parties where legally required;
- A successor or acquiring party in connection with a legitimate business transfer.
Service partners receive only the information reasonably necessary to provide the requested service or perform their authorised function.
8. International Data Processing
Some service providers we use may process or store information outside Indonesia. This may occur when we use global services for website hosting, analytics, communication, cloud storage, payments, or advertising.
Where required, we take reasonable steps to ensure that personal information transferred internationally receives appropriate protection under applicable data-protection requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The duration of an enquiry or booking;
- The need to provide customer support;
- Accounting, tax, and transaction-record requirements;
- Fraud-prevention and security needs;
- Legal obligations;
- The establishment or defence of legal claims.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it.
10. Data Security
We apply reasonable administrative, organisational, and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Visitors should avoid sending highly sensitive information through unsecured website forms or messaging channels unless it is necessary and appropriate.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Ask whether we process your personal information;
- Request access to the information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of information where legally permitted;
- Withdraw previously provided consent;
- Object to or request restriction of certain processing;
- Request a copy of certain information;
- Opt out of personalised advertising;
- Submit a complaint to an applicable data-protection authority.
Some rights may be subject to legal exceptions, identity verification, and record-retention obligations.
To submit a privacy request, please contact us through:
https://lombok-eccotour.com/contact-us/
Please provide enough information for us to understand and verify your request. Do not send passwords, complete payment-card details, or unnecessary identity documents.
12. Children’s Privacy
Our booking services are intended for adults capable of entering into a travel-service agreement. We do not knowingly invite children to independently submit booking information or payment details.
Information about children may sometimes be provided by a parent, guardian, or authorised adult when reasonably required to arrange a family trip. Such information should only be submitted by an adult who has the authority to provide it.
If you believe that a child has provided personal information without appropriate permission, please contact us so that we can review and, where appropriate, remove it.
13. Marketing Communications
Where permitted, we may send information about our tours, services, or special offers to people who have requested such information or agreed to receive marketing communications.
Recipients may ask us to stop sending promotional messages at any time by:
- Using the unsubscribe option, where available;
- Replying to the message;
- Contacting us through our website.
Service-related messages concerning an active enquiry or booking are not considered promotional messages.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, business practices, or legal obligations.
The revised version will be published on this page with an updated “Last updated” date. We encourage visitors to review this page periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact Lombok Ecco Tour through:
Contact page:
https://lombok-eccotour.com/contact-us/
Website:
https://lombok-eccotour.com/